FAQ's

1. How do I make a purchase?

Shopping at Gul e gulab easy: Use the e-store link to find what you like. Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page. Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top of the page. You can add or remove any items before checking out. Click on 'Place Order' to complete your order.

2. Do I need to set up an account to place an order?

You can shop at Gul E Gulab without creating an account. However, register with us and you'll be able to enjoy the following benefits

Track your orders and review past purchases. Save your address and payment details so you can shop even quicker next time. Manage your email preferences and edit important information.

3. Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

4. Can I change or cancel my order once it has been placed?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. Online payment based orders can only be cancelled within 24 hours of placement. Please note that, we'll be unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please call customer care on +92 305 5184447 for assistance.

5. How do I return or exchange an item?

We don't have any exchange policy or return policy in normal circumstances. In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product or avail the option of Online Store Credit for the same amount (minus shipping costs), in case they wish to return a product.

6. Do you offer same day delivery?

Currently we do not offer same-day delivery.

7. How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

8. Do you offer free shipping?

Yes, we do offer Free Shipping if the order amount is above Pkr 10000. Otherwise, we charge a flat rate of Pkr 149.